FAQ&Download

The XPOLAR X2 is a portable device designed to provide targeted heat, cold, and compression therapy to the knee, calf, and thigh. These therapies work together to alleviate pain, reduce inflammation, and improve circulation, making it effective for managing various types of knee discomfort caused by injuries, overuse, or post-surgical recovery. Research shows that heat and cold therapy can help reduce swelling and enhance blood flow, while compression aids in minimizing fluid buildup and speeding up recovery. Whether for everyday aches or more specific needs, XPOLAR X2 offers a convenient and science-backed solution for knee pain relief.

Whether you need to ease knee discomfort after a long day or seek reliable recovery support around your workouts, XPOLAR X2 fits seamlessly into your routine. Before your morning exercise, use X2 to warm up your knees, activate muscles, and prepare your joints for activity. After your workout, rely on its cold therapy and compression to relieve fatigue, reduce swelling, and help your body bounce back faster. Even at home or in the office, if you experience knee discomfort from prolonged sitting or daily activities, X2 serves as your go-to recovery companion. It’s designed for a variety of everyday scenarios, from managing mild discomfort to assisting post-surgery recovery and providing comfort after intense physical activities.

Yes, the XPOLAR X2 and X lite, equipped with a 5000mAh lithium battery (approximately 18.5Wh), comply with the regulations of most airlines and the International Civil Aviation Organization (ICAO). They can generally be carried on board or checked in. Here are the key details:Carry-On:Lithium battery-powered devices are allowed as carry-on items as long as the battery capacity does not exceed 100Wh. The XPOLAR X2 and X lite batteries are well below this limit, making them safe to bring into the cabin.Checked Baggage:Devices with installed lithium batteries can usually be checked in, provided the device is powered off and properly packed to prevent accidental activation or damage.Most aviation authorities, including the FAA in the U.S., EASA in Europe, and regulatory bodies in South America, follow similar guidelines. However, specific requirements may vary depending on the airline or country. To ensure a smooth travel experience, it is recommended to check the airline’s policy or contact them directly before your trip.In summary, XPOLAR X2 and X lite are generally safe to bring on a plane, offering peace of mind for your travels.

This product is a precision electronic device. To ensure optimal performance and longevity, please follow these guidelines for daily use and maintenance: Handle with Care: Avoid heavy impacts or drops during use to prevent damage to internal electronic components. Strap Protection: Do not pull the strap connections with excessive force to avoid breakage due to overstretching. Storage Environment: Store the product in a dry, ventilated area and avoid high-humidity environments to protect the electronic components from moisture. Prevent Foreign Objects: Ensure that no foreign objects enter the fan or the internal components to maintain proper functionality. Cleaning Instructions: Wipe with a damp cloth, do not immerse or wash with water.Follow these guidelines to maintain your product. For assistance, contact customer service via email.

We support the following policies:1-Year Warranty, Worry-Free After-Sales All our products come with a 1-year warranty. If you encounter any issues with operation or product quality after purchase, feel free to contact our customer service team via email. Whether it's product repair or replacement, XPOLAR is committed to providing the most sincere service and actively resolving your concerns to ensure your satisfaction.

customers@xpolar-tech.com

Hassle-Free Shopping and Easy Returns XPOLAR offers free returns within 14 days. Please ensure the order is returned in its original condition with the included original packaging.

XPOLAR X2 devices are independently developed, produced, and sold by the XPOLAR brand for sports recovery. They are designed for the recovery of human muscles and soft tissues, help prevent sports injuries, relieve body soreness, and enhance athletic performance but are not a substitute forany medical device. lf you have any diseases or discomfort in any part of the body, please consult a professional doctor. XPOLAR products cannot cure any diseases or solve medical problems, and no medical compensation claims will be entertained.Moderate recovery is beneficial for muscle relaxation. However, do not use XPOLAR products to massage the same area for extended periods. Adjust the massage duration based on your actual condition to avoid causing harm to your body.