Warranty Policy
At XPOLAR, we are committed to providing high-quality products to ensure your satisfaction and peace of mind. We offer a warranty on our products to ensure they perform as expected.
Please keep your dated sales receipt, it is required for all warranty requests.
1. Warranty Coverage
Our products come with a 12-month warranty from the date of purchase, which covers defects in material or workmanship under normal use. If non-human-caused quality issue occurs within the warranty period, we will repair or replace the product at no additional cost to you.
Non-Warranty Terms
The above warranty does not apply in the following situations:
1.When the product is beyond the replacement or warranty period.
2.Damages occurring during transportation, loading, or unloading while the product is being returned, exchanged, or repaired.
3.Failures caused by user error or improper operation that results in damage to the device.
4.Normal wear and tear or aging due to regular use, which does not affect the normal functioning of the product.
5.Failures or damages caused by failure to follow the user manual for proper use, maintenance, or storage.
6.Damage or loss caused by force majeure events such as earthquakes, floods, fires, etc.
7.Failures occurring due to repairs or disassembly by unauthorized personnel.
8.Products purchased through unofficial channels or without valid proof of purchase.
9.The back panel may be damaged and unable to properly cool or heat if subjected to strong impacts (drops, knocks, bumps). Damage caused by improper use is not covered under the warranty.
2. How to Request a Warrant Service
Contact our customer service team at customers@xpolar-tech.com within the warranty period.
Provide proof of purchase (receipt or order number) and a detailed description of the issue.
If required, ship the product to us for inspection. Return shipping costs are the responsibility of the customer unless the issue is deemed a warranty defect.
3. Limitations
This warranty is exclusive and replaces all other warranties, either express or implied. We are not liable for any indirect, incidental, or consequential damages that may result from product defects.